CUSTOMER & PARTNER ENGAGEMENT
Cloud Giants Customer and Partner Engagement Expertise
Cloud Giants drives customer and partner engagement strategies forward at B2B organizations using Salesforce. If you are looking to enhance business relationships, drive business value, and further growth - let’s talk.
We have completed 35+ successful Experience Cloud implementations and projects. Cloud Giants can help you safely share your Salesforce data with customers and partners while also enabling them to:
Submit and manage support cases
Forecast deals and/or submit orders in a self-service fashion
Easily update account information
Review knowledge articles on your solutions
Tie Engagement Strategies to Business KPIs
At Cloud Giants, we help customer and partner engagement teams track important metrics such as:
Decreasing Customer Onboarding Time
Cutting Partner Management Costs
Boosting Customer Retention & Loyalty
Increasing Partner Win Rates to Drive Growth
Customer Engagement Success Story
Physician Assistant Education Association (PAEA) supports physician assistant educational programs and professional development in the United States, with 270 member programs and over 4,000 members.
Cloud Giants began our relationship with PAEA in October of 2018 when we helped them launch an Experience Cloud for their members. From that point forward, we have acted as a partner and strategic advisor, helping them drive innovation.
In August of 2023, Commerce Cloud was successfully built upon the member site (Experience Cloud) to enable members to identify, order, and pay for Digital Exam Products. Members also have the ability to view previous orders and easily re-order, as needed.
