Customer Success Story
Transforming Business Processes through Simplification
Industry: High Tech
Products: Salesforce CPQ, Revenue Cloud
Rapid7 is a software company that is creating a more secure future in cybersecurity. They advance their security through research, product development, and more.
The Challenge
Existing NetSuite solutions were unable to help them scale the business into a modern subscription selling company.
System was not set up to handle the complexity of quoting their product catalog while offering a good user experience.
Identified need to move to agile methodologies, required expert guidance for process.
Needed strategic partner for evaluating key business processes to make the most of their new Salesforce technology.
The Solution
Helped team implement multi-phase approach with new Salesforce CPQ instance.
Enabled business transformation from perpetual license model to modern subscription SaaS-based company.
Designed a simplified selling view while also maintaining the functionality needed for fulfillment.
Created quote generation process that focused on ease of producing quotes.
Provided expert coaching for team during their transition to using agile methods.
Acted as specialists who helped guide the thinking behind key business process decisions.
Benefits
Company experienced growth every quarter since implementation.
Instrumental in helping transform business model.
Quotes were generated faster with fewer errors, creating a competitive advantage.
Salesforce team increased throughput using new agile methodologies learned during the engagement.
