Customer Success Story
Getting the Most Out of the Native CPQ Platform
Industry: High Tech
Products: Salesforce CPQ
SolarWinds Corporation is a leading provider of information technology infrastructure management software. The company is focused on building products that enable technology professionals, maintain high-performing and highly-available on-premises, public and private cloud and hybrid IT infrastructure.
The Challenge
Existing CPQ Implementation by another consultant did not allow SolarWinds to recognize the value of the native Salesforce CPQ platform
Move from perpetual to subscription selling was not supported
Acquired companies were difficult to merge into the highly customized system
Renewals were being processed out of legacy system
The Solution
Phased approach to move towards CPQ best practices while keeping the amount of change manageable
Phase 1: Initial acquisition merger to
Demonstrate native CPQ capabilities and value proposition
Keep the rest of the business flowing in the existing custom process
Phase 2: Blueprint outlining phased approach for additional business units adjustments and perpetual renewal process
Phase 3 - Business unit migrations
Benefits
Enable Salesforce as the single point of sales process for New Business, Amendments and Renewals
Provide complete view into customer lifecycle
Realize the full benefits of standard CPQ and avoid issues from SFDC scheduled releases
